Communication for safe care: Co-designing solutions to enhance communication accessibility in healthcare services.
Tracks
Concurrent session M3
Advocacy
Collaboration
Communication difference
Continuous quality improvement
Disability
Equity, diversity and inclusion
Quality improvement
Research
| Monday, May 27, 2024 |
| 11:10 AM - 11:25 AM |
| Meeting Room 02 |
Overview
Rae Anne Carorasan and Nicole Chapman
Details
⏫ Research insights
📚 Assumed knowledge of attendees: Foundational (new/casual familiarity with the topic e.g. treated a single case)
📚 Assumed knowledge of attendees: Foundational (new/casual familiarity with the topic e.g. treated a single case)
Presenter
Ms Rae Anne Carorasan
Clinical Specialist/Speech Pathologist
NSW Health
Communication for safe care: Co-designing solutions to enhance communication accessibility in healthcare services.
11:10 AM - 11:25 AMPresentation summary
Research consistently shows that people with a communication disability report that their access to community and health services have been impacted. Communication failures can result in errors, misdiagnosis, inappropriate treatment, and poor care outcomes. The Communication for Safe Care project recognizes the importance of communication access in optimising consumer’s experiences and access to healthcare services across their lifespan.
The objective of this project is to improve access to healthcare services for people with communication disabilities by enhancing communication exchanges between consumers and healthcare workers and promoting communication accessibility in healthcare services across metropolitan, regional, remote, and virtual settings.
The project is embedded in 4 public health services, encompassing a co-design method in collaboration with consumers with lived experience of a communication disability, carers and support workers, healthcare workers (HCW), healthcare service providers (executive/operational management, administration and support staff), allied health students (to develop the skills of the future workforce), subject matter experts, and industry partners. In the first phase of the project, the focus is on understanding the barriers and enablers to communication access. To achieve this, a combination of site observations, consumer and HCW interviews, and staff surveys have been used to investigate the barriers and enablers of communication access.
Preliminary analysis of the data collected indicates a wide range of barriers and enablers to communication accessibility at each target site. Results will focus on the HCW perspective while data is being collected from the consumer perspective.
The barriers and enablers to communication accessibility identified will be used to inform the next stage of the co-design process in developing and implementing strategies and solutions. The project is also developing a transferrable model of practice and tool(s) that healthcare services can use to assess their communication accessibility and follow a process of partnering with consumers to co-design local solutions.
The objective of this project is to improve access to healthcare services for people with communication disabilities by enhancing communication exchanges between consumers and healthcare workers and promoting communication accessibility in healthcare services across metropolitan, regional, remote, and virtual settings.
The project is embedded in 4 public health services, encompassing a co-design method in collaboration with consumers with lived experience of a communication disability, carers and support workers, healthcare workers (HCW), healthcare service providers (executive/operational management, administration and support staff), allied health students (to develop the skills of the future workforce), subject matter experts, and industry partners. In the first phase of the project, the focus is on understanding the barriers and enablers to communication access. To achieve this, a combination of site observations, consumer and HCW interviews, and staff surveys have been used to investigate the barriers and enablers of communication access.
Preliminary analysis of the data collected indicates a wide range of barriers and enablers to communication accessibility at each target site. Results will focus on the HCW perspective while data is being collected from the consumer perspective.
The barriers and enablers to communication accessibility identified will be used to inform the next stage of the co-design process in developing and implementing strategies and solutions. The project is also developing a transferrable model of practice and tool(s) that healthcare services can use to assess their communication accessibility and follow a process of partnering with consumers to co-design local solutions.
Key messages
1. The importance of communication access in healthcare services.
2. Considerations to assessing communication accessibility in healthcare services.
3. The benefits of collaborating with consumers and healthcare workers using a co-design method to gain insight to their perspectives on presenting issues and develop appropriate solutions.
2. Considerations to assessing communication accessibility in healthcare services.
3. The benefits of collaborating with consumers and healthcare workers using a co-design method to gain insight to their perspectives on presenting issues and develop appropriate solutions.
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Rae Anne Carorasan is a Speech Pathologist with paediatric clinical experience working in schools, not-for-profit organisations, and in the community health sector. Since graduating from the University of Sydney in 2017, she has gained experience in supporting children and families with complex communication needs including culturally and linguistically diverse populations, Deaf/Hard of Hearing and blind/low vision populations, as well as other learning disabilities. Rae Anne recently joined the Communication for Safe Care team as a Clinical Specialist in 2023. In this role, she has facilitated an iterative co-design process to evaluate communication accessibility in healthcare settings with the aim to improve access, participation, and experiences for people with a communication disability.
Nicole Chapman
Project Manager, Communication for Safe Care
SWSLHD
Communication for safe care: Co-designing solutions to enhance communication accessibility in healthcare services.
11:10 AM - 11:25 AM**********
Session chair
Emma Power
Student volunteer(s)
Sophia Jo
Curtin University
Hana Richmond
University of Melbourne
The information contained in this program is current at of the time of publishing but is subject to changes made without notice.
Disclaimer: © (2024) The Speech Pathology Association of Australia Limited. All rights reserved.
Important Notice, please read: The views expressed in this presentation and reproduced in these materials are not necessarily the views of, or endorsed by, The Speech Pathology Association of Australia Limited ("the Association"). The Association makes no warranty or representation in relation to the content, currency or accuracy of any of the materials comprised in this presentation. The Association expressly disclaims any and all liability (including liability for negligence) in respect of use of these materials and the information contained within them. The Association recommends you seek independent professional advice prior to making any decision involving matters outlined in this presentation including in any of the materials referred to or otherwise incorporated into this presentation.
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