A Growing Understanding of Inclusion: Leading a workplace culture through inclusive client care

Tracks
7
Cultural responsiveness
Diversity, Equity and Inclusion (DE&I)
Neurodiversity
Professional practice
Quality improvement
Workforce
Friday, June 13, 2025
12:10 PM - 12:20 PM
Knowledge Hub | Halls MNO, Ground Level

Overview

Lauren Haskins

Details

⏫ Rapid impact
⏲️ 12.10pm - 12.20pm
⌛ 10-minutes
📚 Assumed knowledge of attendees: Foundational (new/casual familiarity with the topic e.g. treated a single case)

Presenter

Agenda Item Image
Lauren Haskins
A Growing Understanding

A Growing Understanding of Inclusion: Leading a workplace culture through inclusive client care

12:10 PM - 12:20 PM

Presentation summary

This presentation explores how inclusive client care at A Growing Understanding has shaped a workplace culture of inclusivity, with a focus on practical, real-world applications. Key initiatives include the development of a Reconciliation Action Plan, implementation of neuro-affirming care, and LGBTQ+ inclusion through membership in Pride in Health + Wellbeing and a submission to the Health + Wellbeing Equality Index (HWEI). The HWEI is a national tool designed to benchmark LGBTQ+ inclusive service provision and workforce practices, aligning with A Growing Understanding’s goal of preparing for Rainbow Tick accreditation.

The objectives are to demonstrate how these frameworks and inclusive service delivery models have impacted the team’s approach to client care and workplace culture. Practical strategies such as fostering cultural safety, creating inclusive environments, and adopting neuro-affirming care models will be highlighted. These methods have improved client engagement, strengthened team collaboration, and supported organisational growth.

Inclusive service delivery is central to A Growing Understanding’s values and is essential for creating a workplace that reflects the diversity of the broader community. Attendees will gain insights into how inclusive care can enhance both workplace culture and client outcomes.

Refrences

Speech Pathology Australia. (2020). Evidence-Based Practice for Speech Pathology in Australia.
McLeod, S., & Harrison, L. J. (2011). Evidence-Based Practice in Speech Pathology: Perspectives and Resources. ACER Press.
Wilson, S., & Curtin, M. (2022). Culturally Safe Health Practices for Aboriginal and Torres Strait Islander Communities. Journal of Health Psychology.
Meyer, I. H., & Wilson, B. D. (2009). LGBTQ+ Inclusivity in Healthcare: Best Practices. American Journal of Public Health.

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Lauren is the owner and practice director of A Growing Understanding Speech Pathology. She established this Newcastle based private practice in 2016 after an extensive career in the public health and not-for-profit sectors. Lauren's mission is to provide an industry leading workplace for speech pathologists to grow their careers. Quality education, supervision and support with a fun, inclusive and dynamic culture is consistently at the forefront of A Growing Understanding's workplace in order to facilitate this purpose. Lauren provides clinical and professional supervision to multiple speech pathologists (external to her team) and has been asked to supervise clinicians in response to matters heard by the SPA Ethics board. Lauren established a further company called Let's Grow Together in 2022. This business provides training (live and online) and resources to allied health professionals who work with children and families.

The information contained in this program is current at of the time of publishing but is subject to changes made without notice.

Disclaimer: © (2024) The Speech Pathology Association of Australia Limited. All rights reserved.
Important Notice, please read: The views expressed in this presentation and reproduced in these materials are not necessarily the views of, or endorsed by, The Speech Pathology Association of Australia Limited ("the Association"). The Association makes no warranty or representation in relation to the content, currency or accuracy of any of the materials comprised in this presentation. The Association expressly disclaims any and all liability (including liability for negligence) in respect of use of these materials and the information contained within them. The Association recommends you seek independent professional advice prior to making any decision involving matters outlined in this presentation including in any of the materials referred to or otherwise incorporated into this presentation.

 

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